Reflective account Essay Example | Topics and Well Written Essays - 750 words - 2

Reflective account - Essay Example In this paper, I have discussed some of the most important findings of my visit to these companies. Also, I have discussed which of the two companies, I would like to join in the future, and in what ways, customers are entertained by either of the two companies. A & P takes great care of its workforce. That is why, there can be seen some extremely aged workers in A & P. Many employees have worked in A & P for the whole of their professional life which essentially tells that they have been taken care of and their needs have always been addressed. Employee turnover rate in A & P is near to negligible. Workers work with mutual collaboration and harmony, and team work. This makes me feel attracted towards A & P for job. I would always like to work in an environment where workers have good relations with one another. One key factor that makes the customer service of A & P special and unique is that A & P offers service to the customers unobstructed by regional boundaries. The system in A & P is so well established that customers get their repairs made and their comments addressed from far away countries. What makes it even more surprising is that in a vast majority of cases, customers get their concerns addressed much earlier than what they expect. It is interesting to note that many of the permanent customers of A & P place their orders from overseas. They are delivered the product at their respective addresses in their hometown, so they have to face little to no inconvenience at all. Staff of the A & P travels to the dockyards all over the world and transfers the repaired products to the customers. In addition to that, A & P offers yachts at considerably lower prices than most of the yacht making companies do. This is one key reason behind the voluminous body of customers that the company has. Pendennis is largely known for its human resource development strategies. Pendennis first decided to train 10 apprentices in 1998. The practice did make the owners incur som e money, yet it was all paid off later as the workforce became more talented and increased productivity. Because of their immense efforts in the way of development of human resource, Pendennis has in 2008 been granted the title of Best Large Company Apprenticeship. Their growing popularity has increased their business manifolds. I would like to work in Pendennis because professional development opportunities for staff members in Pendennis are numerous. Pendennis takes very good care of its customers. Like A & P, Pendennis also has customers world wide. Customer service system is very efficient, and customers’ complaints and suggestions are given due consideration. Pendennis is known for its creativity, and customers have conventionally been good source of innovative ideas. Both A & P and Pendennis are extremely good in the business practices and the organizational culture prevalent in both of the companies is sufficiently strong and stable. Both are equally popular. It is ver y difficult for me to choose one of them and say that I would like to work in that company, and not in the other. In fact, I consider both of them very nice places to be in, yet if I were to choose one of them, I would go for Pendennis because employees’ on job training is something that is not conventionally provided by many employers while Pendennis does provide it. I believe that the